Quality of service sucks
They no longer QC their food merchant or drivers, I'm not saying there aren't any good drivers or merchants out there but the quality of service contrast widely from their competitors. Drivers simply cancel at the last minute with no consideration that customers had to wait 10mins for them to arrive, giving a compensation voucher is not the solution, everyone's time is at stake. Imagine the entire ordeal took someone 30mins to get a ride entirely. It's bs honestly and I'm quite near boycotting grab services altogether. There should be a feedback/rating option for customers who experienced drivers cancelling their ride and not picking up their customers with no valid reason!