3-Day Delay for Fibre Repair
Frankly, I am very disappointed with Maxis Fibre’s service. After 18 months of being your customer, I experienced a disconnected fibre cable which caused a complete internet interruption. Although my call was answered quickly, the follow-up action was extremely slow. I reported the issue on the first day, but no technician was arranged immediately. On the second day, I was told to call again just to schedule the appointment. The technician only came on the third day. This is unacceptable. An issue like this should be resolved within 24 hours, not dragged on for three days. The delay clearly shows poor coordination and lack of urgency in handling customer problems. Because of this experience, once my contract ended, I decided to terminate the service immediately. I expected better from Maxis.