Problems-Calls All Go Unanswered
We scheduled a tech to come out because the water started to smell again really badly. They said they couldn’t get anyone out until our 1 year mark. We asked if they could put in an escalation due to it smelling awful. That never happened so we ended up having to wait another month for someone to come out. The original technician who was set to come never showed up so they had to schedule another, they didn’t show up either finally a third showed up over a week later. The guy tells us nothing is wrong we just need to add more salt. We added more salt and it still smells and the iron is turning all our showers and toilets yellow again. I have also asked for a supervisor 3 times to call me and still no call has been made. They also wanted to charge us over $100 for the service call but why should we pay anything when the problem isn’t fixed and it took three try’s to get someone to actually show up! Terrible customer service. Wish we went with a different company! — Update: 4th attempt at getting a supervisor. Again, another agent tells me they have no way to contact a supervisor directly and that a ticket has to be put in but once they do then a supervisor should reach out before end of business day. Still yet again, no call back from a supervisor. All calls go unanswered. Water still stinks and is staining my showers, appliances and my small child and family have to bathe in this. Even after this review all we get is the same automated message on Google with no resolution. All good reviews are about installation but once it’s installed and something goes wrong, don’t expect a call back.