Contact lense service disappoints!
Sadly disappointed with them of late, have used them for years, I moved to Specsavers due to being unable to get an eye test for over three months due to the ‘only’ optician being off ill and they wouldn’t replace her. That itself was an awful experience and truly expensive upselling and not worth it! Only interested in selling products not caring about you as a customer, so I went back to Asda in Taunton when I could. But… when I did the care was great my optician is lovely, that is not the issue, the head office need to look after their staff more and give them more help and cover to start with however… the contact lenses wait times are truly horrendous… as I’m now an oldie, I’m in ‘that’ bracket I need varifocal lenses so I bought them, I did not expect to wait a month when ordering IN store for them to come each month to arrive, the staff cannot fathom why I’m annoyed I’m paying £50 a month for these and cannot understand where they are being sent from? China would send them quicker no actual jokes! This is awful service and truly making me consider for the money I’m paying to look for an independent Opticiansl now. Why am I paying this kind of money to have to wait a month for delivery this honestly is not acceptable and would not recommend them for their contact lenses service anymore.