VERY DISAPPOINTED AND FRUSTRATED WITH…
VERY DISAPPOINTED AND FRUSTRATED WITH DIGI. I have made numerous reports about one of my Sim card which I used it for a router for CCTV got hacked. When I made reports to TTDI DIGI CENTRE and Gardens DIGI CENTRE, they did nothing to help but keep on saying that particular game products was bought by a third party consecutively. The amount of the hacked bills is in MAY (RM275) JUNE (RM175) total TM450 I have also made police report and report MCMC but everything in vain as DIGI keep on saying that they are not responsible as they are just a payment company. DIGI keeps on barring my line after I paid my monthly charges, saying I still have outstanding after a couple of times in the month of July. To force me to pay up the hacker's amount RM450. I have no choice as I have a contract which ends on SEP. I also went to GARDEN DIGI CENTRE to terminate the line that got hacked as I can't change the SSID and PASSWORD anymore to avoid further use by the hacker in early Aug 2025. I requested the Sim card for CCTV to be terminated as I have 3 lines under one account. On 5th Aug 2025 one of line got barred again and I found out that it had been changed to pre paid without my knowledge. So I went to GARDEN DIGI CENTRE again on 9th Aug to find out that the Sim card for the CCTV was not terminated as requested on my previous visit. THE STAFF AT THE GARDEN DIGI CENTRE made me lost a total amount of RM500 plus due to his negligence.