A tala shipment arrived incomplete
A tala shipment arrived incomplete - only the ornament was in the box, not the fixture or the bulbs -- and they will not refund or replace. They keep saying that they have not been contacted by the shipping company. It has now been nearly three months. This was an item now listed on their site for over $2000. They will not replace the bulbs and the fixture, saying I need to buy a whole new one. I now have a useless magma disk and no fixture. I know that they ship with insurance so this should have been resolved weeks ago with me getting a replacement light. Without recourse, I have no option but to tell my story online and hope that this motivates them to resolve the issue.