First off
First off, let me see the bike looks great. I got the every journey steel and the in the color buttercream. However, the great look of the bike does not make up for the customer service. I the experience with this company was horrible. First off my bike was delayed in the delivery by over a month. I called customer service four separate times on one occasion, they didn’t even pick up and for the other two times they ran me around the corner saying they weren’t very sure about where it would arrive. It was only till I called them a week before I got the bike. Did they finally give me a straight answer about what was going on The bike finally arrived and I was very happy to see it however, when I went to go put it together two days later I realized I was missing a part, the bike post, I have called them two separate times to try and remedy this however they have yet to pick up the phone. The reason I bought the bike because I needed to get around my college campus when I go back to college I leave for college in two days and there’s no way they can send me the part in time to be able to get it. I’m essentially stuck with a useless junk and they won’t pick up the phone. Yes, the bike looks great and it rolls really well. However, the customer service is deplorable.