Never sent bike, refused to refund visa
Refusing refund for bike never sent. Lack of work ethic in customer support, or just lazy and irresponsible. Do not return calls. Do not return emails. Do not buy the lifetime warranty, because they will never honor it; they will dodge you. They ghost you once a sale is made. When I reached someone, I cancelled my bike order. So, of course, it was never sent. But they refused to issue my refund to my credit card. I had to call VISA and file a complaint for a refund.