Overly Honest Review from an Autistic Mind
I had been on the fence about this company for over a year. Each time I perused their site, I ultimately decided to purchase from Oakcha, Montagne or Perfume Bar instead. Always trust your gut. I finally decided to give them a try when they started duping a fragrance that I owned and wanted to compare. My first order consisted of four fragrances that I already owned the originals. I wasn't able to get their Oud Zarian dupe which was what drew me to them nor was I able to use the exclusive coupon sent by the company to bait me. I was impressed by the quality of all but one. However, I was shocked by how small they were. I was also dissapointed by the very very very long batching time. I immediately ordered three more fragrances the day I recieved my first order because theor dupe of Oud Zarian was restocked as my first order was batching. They wouldn't let me add it to the first order (likely to bait me into another order). This second order has truly been a dissapointment. I still don't have it almost three weeks later. I can say the following: 1) There is literally no customer service. They have grown so quickly that they do not care about losing business. They rely on the empty seat filled theory. They keep running sales that they are unable to fill within their own established timeline and blame it on the sale. If they lose a customer, they don't care because another will fill their place. 2) You can't trust their tracking numbers. They sometimes send them with one incorrect digit and assign them to packages sometimes more than a week before shipping. Fedex needs to stop allowing this misleading practice. 3) If you have a problem with Dua Fragrances (defective product, never recieved product or misleading shipping time) take it up with your payment method. Your bank or payment platform will fight your battle with you. You can also consult the Federal Trade Commision Internet Fraud division. I don't like it when businesses take advantage of people just because they think they can.