Never shipped the very first box
Never shipped the very first box. Called twice regarding it and the box just says "label created." Customer service is not in the U.S. Had to cancel the subscription and hoping to get a refund. Ordered for my grandson and realized I wouldn't know whether he received monthly boxes after this unless I asked him every month if they are not reliable. There apparently is no way to track the shipments. It will say label created and they tell you that means it has shipped. From that point on you can't track the order and you just have to trust them that it really was shipped. Pretty shady if you ask me. And they will also tell you they have processed a refund but be sure you get confirmation of that in writing. I had to insist on that. Still waiting for my money back.