Unhappy!
First of all, the lady I spoke with was very nice, so this isn't about her. The rental fee is assessed monthly on the anniversary of the delivery date. We had the container picked up 12 days into a month for which the rental fee had already been paid. I figured (incorrectly) that the remainder of the monthly fee would be refunded to me automatically. It was not, and when I called 13 days after the container was picked up, I was told that if I had called within 10 days, they would have refunded it, but since I missed the 10-day deadline, they would not. First of all, it should have happened automatically. Secondly, there should not have been a deadline if they required a call. They have essentially "stolen" from me by taking money and not providing any services for that money (i.e., 19 days of container rental). My second issue is that I discovered they offer a military discount, which was not mentioned when I reserved the container in the first place. Since I didn't know about it, and it was not mentioned at the outset, I could not get it in retrospect. Both of these issues make me reluctant to ever do business with PODS again and will discourage me from recommending them to my friends/family. An otherwise great experience turned very negative due to corporate bureaucracy and red tape. Bad on you PODS!