I want to share my extremely worst and…
I want to share my extremely worst and pathetic experience with RedBus, Safer Express, and Sameer Travel. I had booked a ticket from Agra to Guna for 14th April at 11:20 PM through RedBus. The bus operator was Safer Express, and the boarding point was Sameer Travel, Idgah Agra. Ticket No.: TV5B28440566 Seats: L2, L1, U13 Bus No.: BR33PA8973 The journey itself was highly unsafe. The driver was overspeeding throughout the trip and covered the distance in just 4 hours, which clearly reflects reckless driving. On 15th April early morning (around 5:05–5:30 AM), while I was getting down from my upper berth to collect my laptop bag, I was standing on the stairs holding the pillar with one hand. Due to the excessive speed and a sudden brake by the driver, I lost my balance and fell down with great force. This resulted in three fractures in my spine, which is a serious and life-threatening injury. I had to rush to the hospital immediately. What is even more disappointing is the behavior of all three parties after the incident. I requested CCTV footage as proof for my office medical leave: RedBus representative (Tina) denied sharing the footage. Safer Express representative (Seema) said the owner did not allow it. Later, they falsely claimed that the camera was not working, even though I clearly saw that it was functioning. I have been continuously chasing RedBus, Safer Express, and Sameer Travel for the footage, but no one is taking responsibility or providing any support. This entire experience shows complete negligence, lack of accountability, and zero concern for passenger safety. I strongly advise everyone to avoid booking through RedBus and traveling with Safer Express or Sameer Travel. It is highly unsafe, and in case of any emergency, you will not receive any support. Very disappointed and frustrated with such irresponsible service.