Broken zipper, would not replace
I purchased a helen 17 wool dress. Its absolutely gorgeous and I have long admired all the dresses from Linen Naive. However, the dress didn't arrive for over a 1.5 month despite the 1-12 day delivery the website claims. By then I was out of the country and wasnt able to try on the dress until I returned. I tried it on and the zipper was giving me all kinds of trouble. Being small wasnt an issue because the dress was the biggest medium ever. More of a large. After fiddling with the zipper, I finally took it off and examined and the zipper was faulty. It was split apart at the bottom so it wouldn't be able to zip properly. I reached out the the company and explained that the zipper was faulty, it was delivered over a month late, I was out of country, and tags were still attached. They offered me $10 towards a future purchase. This is not a forever 21 dress. Its a dress that cost close to $200 so I would expect better service than that.