UK Hero 10 Mobile Phone
Bought a Hero 10 (flip phone) for the UK, phone looked great but had problems immediately with the screen making the phone unsusuable. However, my good review here is based on the company overall. The phone came with a bespoke cover that was not expected and was packaged really well. It arrived within the delivery window and postage was free (despite it being from Hong Kong.) Their communication was prompt and very human, not standard responses but as if someone had actually read your email. I returned the phone and received a refund. Not the full stars because I couldn't use the phone I bought and it cost over £20 to return, which, despite it saying so in their policy, was not refunded. However, having dealt with numerous other tech companies who boast about their customer service being based in the UK etc, Blackview had far and above the best I've used. Would use again when their products match the quality of their after sales.