Order number 125108
I ordered a dress for an event and even though it was pre-order according to their own website it would ship within 20 business days. Well it never did. Customer service said it usually 10-15 business days or “though, there are still some unforeseen circumstances that causes further delays such as the essential materials are being imported overseas.” Well is there or isn’t there? I requested a refund and they would not provide one. Customer service has not been helpful. Please do not order from them. They give vague timelines and have not provided the product and at this point I no longer want it after my event has passed and I even gave them 15 additional days. Addition: I made an edit to their reply telling them my order number as they requested. Lacemade said they said they’d urgently get back to me. No one has. They still have not rectified the situation and given me a refund. Or responded to my email. Edit: I have since gotten my refund from them after posting a trustpilot review.