Fraudulent Pricing Practices – From $2,800 to $5,000
I feel completely scammed by Ovago. I purchased an international ticket at $2,800, and thought everything was settled. Later, Ovago contacted me, claiming the fare was “no longer available” unless I paid over $5,000, nearly double the original price. This is nothing short of bait-and-switch. I’ve dealt with many travel agencies over the years, and this is by far the most dishonest practice I’ve ever experienced. Once they had my payment and booking, they tried to trap me into paying thousands more. Customer service was dismissive and offered no real resolution other than “pay more or lose your ticket.” This company should not be allowed to operate in the travel industry. Their tactics are misleading, exploitative, and prey on travelers who need their tickets locked in. I strongly urge the BBB to investigate Ovago’s pricing practices, as what they are doing is unethical and borders on fraud.