Payment Delays
I’m happy with a couple of the customer service agents who really helped me, but overall, the payment process was very frustrating. My payment was delayed due to slow onboarding and then further delays because the money first goes through a bank (possibly in Singapore) before reaching WISE, which works fast. What upset me the most was the lack of clear communication. Some agents kept saying it would take “several days” without giving a real ETA. Thankfully, one agent finally gave me a straight answer, which was all I needed from the start. The platform needs to improve both its payment timelines and the way some of the agents communicate with clients. Clear, accurate updates make all the difference.