Below standard
Below standard And reponse from the bowling green was also substandard. May as well said we are not bothered we know we don’t do well and nothing will change Email reply (have ordinal ) Hello David, Thanks for taking the time to send us your feedback, and I do apologise for the issues you encountered with the tough meat and inadequate service during your visit yesterday, this is not the standard that we aim for and it's not good enough. In terms of the drinks taking a while through the app, we have been having a few IT issues with this system which we are working hard behind the scenes to resolve. Regarding team competence, we do have a number of new starters, perhaps they are not as skilled in handling guest enquiries with the confidence of a team member who has been doing the job for some time. Once again I apologise for this and assure you that we are working hard to get the up to speed as quickly as possible. In our service cycle we don't tend to seat guests at their tables when they arrive for bookings, the reserved signs is one thing you mentioned in your email which is unlikely to change. However, the poor food quality, team training and speed of service from the app are all things that we're actively trying to improve, I do hope you will return soon and give us a chance to give you a better experience. Kind regards, Original email