Terrible software
Terrible software! It is lacking in so many ways: There is no indication if the software Rip'd properly or completely. It just ends. There may be corruption, but you have to watch the entire converted movie to determine. Sometimes the Ripping process just does not end. I have allowed it to run for up to 8 hours, creating a multi-TB file which is complete garbage...It never returned a single error. There are no error codes to show if/when the process did or did not convert properly. There are no log files or options to turn logging on. The help files are useless...they just point to the couple options to try, but don't explain when/how/why to use them. Support is absolutely useless and frustrating. They do not read anything about the problem I explained past the first few words of any email. I have contacted support multiple times. They did successfully convert one file I could not...but they could/would never tell me how they did it, and I can't reproduce the same results with their software. At this point, I don't trust the software. I'd like a $60 refund, but it's been over 30 days, so I won't even ask. They do a great job making it look like they are a professional company and software...but they are not! There have to be better solutions! As an update, the company contacted me after I posted the above review. They offered to provide a refund if I delete my review. I responded that I would edit my review to indicate they were willing to provide a refund, to which they responded "you delete the review first". Obviously they are not interested in improving the software features or improving their support. They only want the reviews to appear to indicate they have a great product. To this I strongly suggest that any potential customers look elsewhere.