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Sharkeisha Banks

美国

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Ovago

Risky for international travel

I would not risk booking with them for international travel. I knew better and I still booked with them instead of booking directly with the airline because I found it easier to book a multi-city trip. I was wrong. I received an email that one of my flights had an issue. I called and found out my returning flight was cancelled and they said they’d have to refund me and could hold my money and put that towards another flight. I asked the agent if the full amount I paid would be applied to the new flight and was told yes. The same agent then called me back and said he was wrong and that I wouldn’t be refunded for the “cancel for any reason” of “travel insurance.” He also said when they booked the new flight id have to purchase those things all over again. At this point I demanded a refund to my card. In the end I lost over $400 due to those non-refundable fees even though the flight was cancelled due to an issue on their end. This is terrible service and had booked directly with the airline this would’ve never happened. You may think you’re saving by booking with them but if the slightest thing happens they will not help you. It’s not worth it.

2025-08-28