Poor customer service
I had a review below and received a reply: I'm posting again because i cannot respond to that reply inline.. I stand by my review, this was a bait and switch which is in now way misleading and exactly describes my experience with IVL. I do not use these words lightly. HI Paul, We understand that people like to use harsh and misleading verbiage when they are dissatisfied. Using words like "bait & switch" to make us appear to be some sort of a group of bad people. Under no circumstances do we benefit or want customers to have more than the agreed-upon rate. We schedule movers, containers, documents, etc., based on the information we have and verify. In your case, you needed a 40' HC container, not a 40' container. The cost went up because you had more items. Trust me, if we could have sent everything in a 40' container, we would have. Additionally, the storage increased because you needed more space. Our company does not profit from your needing a larger container, and we did everything we could to accommodate you. We have been in business for 20+ years and handle over 30,000 moves per year, so clearly we are not a "bait & switch" company. With that said, I see you are dissatisfied. I will look over your file and contact you so we can try to reach a resolution. I stand by my review. In or case WE DID NOT need the 40' high cube container we were told we did- the container was completely empty for the last 6' and had a 2' gap at the top along a further 20'length of the container before it was filled to the roof. The difference in size between a standard and a standard high cube is 12 cubic metres. We had 20 cubic metres empty. About half the wardrobe boxes they packed everything into were only 50% full, leaving another approx 5-10 cubic metres of wasted space. The responder also said they would review and contact me - they did not.