Charged After Inactivity With No Refund Offered
After a full year of not using the service, I was charged a renewal fee. I fully acknowledge that I missed removing my account information after moving into a different role where the service was no longer needed. That said, the account had not been used for over a year, and a refund was requested promptly after the charge. The company declined to return the $228. Situations like this highlight how support decisions shape client trust. Policies matter, but so does judgment. In this case, the lack of flexibility reflects poorly on the overall client experience.