Onset ignored a request for help in choosing a product
Now one would have thought that emailing a company to get help in choosing one of their products would elicit a prompt reply, but no, not with Onset. I emailed twice, and have had no reply in over two weeks. Apart from being just discourteous, it makes little business sense. If they can't be bothered to reply to a request for help in choosing a product, just imagine what customer support might be like! Very disappointing; I shall take my business elsewhere. 6 Oct 2025 Update: Despite the reply from Onset, still not heard anything from their supplier! Confirms my earlier decision to go elsewhere.