Negative Star Rating
Negative Star Rating. Beware of this broker transport company. Deceptive business practices. Provided an attractive quote to get your business, then when it is time to sign the contract the actual price is significantly higher. I agreed to the higher price as long as they guaranteed delivery by a specific date and time. They even modified the contract to confirm delivery date instead of an estimated delivery date. Carrier managed to pickup vehicle within 2 hours of signing the contract. Unfortunately Ship Auto Now LLC and their carrier failed to deliver on the guaranteed delivery date. The vehicle showed up 3 days after it was suppose to be delivered. Ship Auto Now (the broker) blamed carrier. Carrier blamed broker. Received a series of excuses and lies from both. Broker nor carrier made any attempt to rectify the broken contract agreement. Btw the driving time between pick up and delivery drop off is 8 hours and this transport took 4 days to get there. The lies - the lies claiming the carrier was at our drop off location - and then “oops” the carrier claimed to have entered the wrong address in the gps. They stated it would take a bit to get to the delivery destination were even though they claimed to be at the wrong address in the same city. 8 hours later when they still haven’t made their way across town….wouldn’t you know it, the carrier- got a flat tire which required them to remove the fender. Claiming repairs would take several hours. The excuses were endless. These are the excuses we heard over the course of four days. Broker took zero responsibility. They got their $100 payment for securing the carrier at the time the contract was signed. The remaining balance, I was required to pay the carrier. This broker clearly does not vet the carriers they work with. This broker lacks any responsibility once the vehicle is loaded on the truck. Keep in mind, your contract is with the broker - not the carrier. My experience with Ship Auto Now. Untrustworthy. Deceptive. Unethical. Think twice before doing business this company.