I’ve been dealing with Omtech for…
I’ve been dealing with Omtech for months now. I wrote a previous review but yet the saga continues. After my laser was stolen from the street (omtech did not require signature, driver left in road), omtech did offer to send me a new laser. I was very excited and was going to pull my review on this site. However when the laser got here, one of the belts was broken. I thought I needed a replacement so I contacted omtech who said the belt was out of stock and would need a month to send a new one. I was able to feed the broken belt through the machine using a plastic bit of garbage and was able to secure it back in place. I then used the laser for all of about 6 hours and one night I hear a loud pop coming from the machine. The laser stopped firing out of nowhere. Was using under totally normal circumstances. I contacted omtech and they said they would need me to test the capacitor to see if it’s the tube or the power supply that stopped working. They asked me to hook a resistor up to the machine to check the power supply (I am not an electrician. I am a crafter). I did not have the resistor. It was supposed to come with machine and did not. Had to wait another 5 days to get resistor. Luckily my husband vaguely knew how to test it, but first, omtech sent instructions for the wrong machine and then they sent us instructions that were upside down. After super sketchy handling of high voltage wires and reading from our upside down computer l, we found that it was the power supply to the laser that failed. We went to omtech website and found this replacement was out of stock too. I ordered this laser almost 4 months ago and still do not have a working laser. Its honestly comical how bad this is at this point.