don't trust them with your credit card
item was defective, for which they sent a replacement. same with my elderly mother's order placed at same time. our arrangement with them was $200 down by credit card at time of order, remainder to be financed at end of trial period. financing was already approved. instead, they charged my mother's card around $3,500 for her remaining balance without her consent. We had to have our credit card issuer resolve that for us - they reported having had issues with this company before. We both returned our devices within the trial period. It took multiple emails (no replies at any point) and nearly 2 months to get the $200 down payment refunded - only done because I gave them a deadline before contacting card issuer again. Their sales people are nice up front, but their fulfillment and administrative process is clearly corrupt. There are too many other honorable competitors for anyone to give these people business.