AVOID AVOID AVOID or if you are on their platform, go elsewhere ASAP
My experience has been an infuriating journey through a broken and illogical support system. The core of my frustration stems from the constant request for old, not valid documents. This isn't just an inconvenience; in my country, retaining an invalidated ID is illegal, so they are essentially demanding I provide something that I am legally required to surrender. This demonstrates that their internal support processes are not working, as ID proof requests are not in line with country specifics—at least in my case. Compounding this issue is the sheer incompetence of the process. I am faced with a repeating request for the same video proof, which they seem not to be able to accept the one I already sent. This forces me into an endless loop of providing the same information, only to have it ignored or mishandled, making me question if anyone is actually reviewing my case. The entire process seems designed to exhaust the user. They take too long—weeks to do a simple thing. A straightforward verification has been dragged out into a multi-week ordeal with no resolution in sight. It feels as though they are not willing to help, and I am always changing support agents. Every time I get a new agent, I have to start from the beginning, re-explaining the entire situation, because there is no continuity or internal communication. After facing this bureaucratic wall, now I understand the frustration of other people describing their own negative experiences. To make matters worse, they have completely ignored my request to close the account fully. This has led me to a stark conclusion: my advice is to close "your" account while you still can. Based on this level of operational chaos, I strongly urge you to move money elsewhere ASAP. A company that cannot handle basic support functions or even a simple account closure request feels like one that is going bankrupt soon. My final verdict is simple: avoid them at all costs and save yourself the frustration and headaches. ↓ EDIT Update on Review: My case remains pending with this company; there has been no change or resolution. The company is demanding documents that are non-existent. They are also requiring that I provide proof that my legal statements are valid within my country. Despite the unresolved status and these demands, the company is even refusing to honor my request to close the account. Fortunately, I have no funds held with them. This remains the worst company I have ever dealt with. AVOID at all costs.