塞浦路斯
The service is so so bad. The order should be delivered 40 minutes ago. I wrote to support. And they are like - yeah, our courier has some issue. We can cancel your order as an exception but if you do so - you will be banned to cancel again. Like, WHAT??? If you again fail to provide the service - the customer won't be able to get the money back? In plus the chat if failing, you write the message and it can just vanish.
This was one of the worst delivery experiences I’ve ever had. The Bolt Food app failed to update my location, and the courier simply dumped my food on the street instead of helping. He refused to return it to the restaurant, just wrote “impossible” and walked away. When I tried to contact support, the messages literally disappeared from the chat — I had to keep copying them. No replies, no help. Shocking technical failure and customer service that feels like no one cares at all.