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Fran Paone

美国

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BBQGuys.com

Nothing was right on my order

Nothing was right on my order! I ordered a ledge lounger in pool set (advertised as a set) 2 chairs and I side table that is also an ice bucket. I received one chair (not even the right one) and a table, also not the right one! How is this even possible? I notified Bbqguys not even 10 minutes after this was delivered, I spoke to Pinky, she said it would be corrected and the items would be overnighted, that was 5 days ago! Yesterday I got an email stating they needed me to to send photos of what I received as well as the item numbers. And explain in detail what I ordered! With item numbers. Which I did, even though I don’t believe it’s my job to tell them what they shipped me! I got an auto reply email back saying 3-5 days for a response! Absolutely infuriating! Horrible experience. Make this right BBQGUYS!

2025-09-03