DO NOT USE THEM
Backwater Reptiles inconsistently chooses shipping partners. The address was labeled hold at FedEx. They chose UPS. They said I can update the package delivery but put restrictions on the package. They have a custom service number which is an empty line, their mailbox is always full. There's no way to contact them. They do not care for animal wellbeing. I am completely at a loss and those poor frogs may not survive the transit nightmare. I do not recommend this business to anyone. I am not even mad, I am exhausted from the 6 times I called ups to confirm, I even drove to the UPS store and they confirmed the same exact problem. All they had to do was call and correct the issue, but instead spent hours going back and forth with me.