Unethical autorenewal and poor customer service – avoid
We’ve had a deeply disappointing experience with Aircall. Despite multiple written requests since early July to reduce users and cancel our account, Aircall continued to charge us — claiming we were locked into a contract renewal we never knowingly agreed to. Their only justification was a single automated email and a note buried in the dashboard, which does not meet any reasonable standard of informed consent. We’ve now submitted two complaints to the ACCC and are disputing charges through our bank. The lack of transparency, refusal to process cancellation, and continued billing despite clear objections are not just poor customer service — they’re ethically questionable business practices. I strongly urge other Australian businesses to be cautious before signing up. Once you’re in, it appears near impossible to leave without being charged for another full year.