“CUSTOMER NEGLECT”
“CUSTOMER NEGLECT” – Actively ignoring or failing to assist a customer who has already engaged with the company about a problem. This company is quick to respond and take your money, but is essentially just a middleman for an overseas manufacturer that produces its signs. After you stopped responding to emails, messages, and phone calls, I only received a replacement sign when I mentioned that I would be posting feedback online. Two months later, the replacement sign stopped working. I obtained an electrical report at my own expense, which confirmed there was no problem with the transformer. With only the LED left as the likely issue, you insisted on sending another transformer to ‘rule it out.’ Even with a second transformer, the LED was still faulty, and we were forced to remove the lightbox. Despite being advertised as waterproof, the lightbox had clear water ingress. I sent a video and was assured my calls would be returned, yet I now find myself in the same situation. Not once has Jordan (Director) contacted me, and Joanna (Sales Manager) has completely stopped responding. I do not usually write negative reviews, but I am at my wits’ end and feel compelled to warn others to think twice before giving this company their business. Poor form, Createneon.