Called to cancel my mother's account in…
Called to cancel my mother's account in approximately November or December of 2024 because she was in hospice care at that time with constant caregivers and hospice personnel coming in and out and we couldn't use the arming function anymore. She had been a customer for many years. Was a little busy and didn't check but they kept the autopay going. Called back when she passed away in March to let them know they needed to cancel the account (but bank canceled her credit card so they could not autodraft - thank goodness!). Called again and they told me I needed to forward her death certificate. Did that and they are still sending me bills. It is a monthly reminder that my mom passed away. I've asked them to stop sending bills, but they don't. You'd think someone could get this corrected. Doesn't give me much faith in their ability to cancel an account for anyone. I would not use this company now just because I've tried so many times to cancel and they just will not do it. This system (and they should be able to just look at their records) hasn't been utilized in almost a year.