英国
This review is mainly for the amazing QiuQiu who works in customer service - she does a difficult job working with all of the customers, assisting with trades and claims, answering logistics queries, dealing with any issues etc. Although her job is difficult and very busy she is always polite and kind, she stays professional but treats each situation individually. She is a real asset and deserves recognition ❤️
Most products and shipping is great. Customer service is not. Paid extra for a confirmed special (3 x Blindbox price) and was allowed to chose hair colour, month later item was sent (not bothered by wait, as had expressed hair colour. No screenshot sent). When received it wasn't as ordered - hair colour was the ONE I said I didn't want and plush also had factory fault. With blind boxes factory fault can be expected sometimes, with item specially sourced they should be high quality and what was paid for. Reached out to manager and he made a joke about it. Was offered compensation with my *next order* (like I was about to make another order after that one was messed up?) of the same freebie he was giving away on stream. I just wanted what I'd ordered. Id say great to buy from in stream, but make sure you see it unboxed and don't order confirmed special or secrets. Hosts are great, female manager is nice, male manager is rude and unprofessional.
I've made several purchases on here and all have been perfect. They don't ship with boxes, unless you pay extra, but that's clear from their website. Everything is sent out in a rigid cardboard box, and tracking is easy. I'm UK based, and I've found shipping time to be exactly as expected for a parcel travelling such a long way. They have a dedicated Customer Service contact number, and it is responsive. Absolutely recommend.