Ender 5 Max good, Creality not all good
I have an Ender 5 Max (got it on release in Australia) which has been great once I could get a hold of an enclosure which was not available when I bought the printer, but I managed to find one elsewhere and eventually upgraded to the glass when they finally came back in stock. The one time I was completely stumped with an issue and contacted support it took them more than a week to reply, by which time I'd figured it out, if I was reliant on them for my. They do have a lot of tutorials on YouTube which are really straightforward and helpful.