"Dancing in the Sand" Santa Rosa Beach, FL
Our stay had both positives and significant negatives. The positives: The location of the home was excellent, the bedrooms were comfortable and well equipped, and there were plenty of deck chairs and cushions. The major kitchen appliances (refrigerator, oven, ice maker, microwave, and dishwasher) all worked well. The A/C was very good! Very important in Florida heat! When we contacted maintenance, they generally responded fairly quickly. The negatives: Unfortunately, many issues should have been addressed before our arrival. Two TV remotes had no batteries, requiring us to purchase replacements ourselves. The internet and TV service went out multiple times every day during our seven-day stay. The biggest concern was the rodent problem. Rats were living around and underneath the house and were visible throughout the day, every day. Maintenance brought traps and poison bait, but this was clearly an ongoing issue. The outdoor grill was covered in rat droppings and had to be replaced with a used grill. There is a “hidden step” outside both doors leading from the house to the pool - a definite tripping hazard that could easily be remedied with safety tape (drawing attention to the step). The pool light was burned out so the pool was very dark at night - along with poor outdoor lighting overall. Additional problems included a dirty pool upon arrival (which was not cleaned until day three after we requested service), a non-functioning outdoor gas fire pit, a broken Ninja blender, kitchen cookware and bakeware that were in poor condition or missing altogether, and a garage door that was off its track and not repaired until day three. The location of the beach shower was also inconvenient, as it was located underneath the house in a very dark area frequently visited by rats, requiring guests to walk through a dirty, sandy area to re-enter the home. Overall, while the location was great and maintenance staff were responsive, the number and nature of the maintenance and cleanliness issues significantly impacted our experience. This home is in need of some attention.