Purchased the Roborock q revo s about 6…
Purchased the Roborock q revo s about 6 months ago, was working perfectly then all of a sudden the water reservoir wouldn’t fill up to mop. Followed all troubleshooting which didn’t fix the issue. Customer service is frustrating to say the least. The person on the phone can’t help you, everything has to go through email. I paid $100+ to ship this device back to them as they said to send it in for repair. We checked in since the package said delivered, but they said they didn’t receive the parcel. I wrote them back and said I have proof of delivery with the name of the person who signed for the parcel. A day later they said they received the parcel, will repair and file a claim with UPS. Not sure why you would file a claim with UPS as they received the package so that was shady. Now they want to send us a refurbished device even though the one we purchased was brand new. They told us to send our device in for repair, I expected them to fix it and send it back not try to send us a refurbished device without even attempting to fix ours. The whole thing is shady, I do not recommend this brand for anybody after this experience. I feel like the company is trying to scam us.