Avoid Roborock
I want to share my extremely disappointing experience with the Roborock S8+. After less than 2 years of use, the device malfunctioned severely: a burning smell, visible sparks from the charging dock, and even a power outage at home. This also damaged other appliances in my house — and could have caused a fire. I have young children at home, and I no longer trust this product at all. I contacted both Roborock support and made it clear I want a replacement, not a repair. It’s been 40 days now — no real action, no responsibility, no resolution. Just empty words. I’m sharing this publicly to warn other customers about this product and Roborock’s customer service, which so far has been slow, dismissive, and unhelpful. I strongly advise anyone considering this brand to rethink their decision.