I was cheated, and Lazada helped the seller cheat!!!
Lazada provides insufficient consumer protection for missing items or substituted items. I recently purchased from Global Pet Company through Lazada Singapore, three boxes of dog supplements (a total of 360 capsules). A pack of 30 capsules was missing from one box. When I requested a refund or replacement of the missing items, the seller Global Pet Company became aggressive, calling me a liar and scammer. They refused to provide any CCTV or photograph evidence that they shipped full boxes of the items purchased. They simply highlighted that they pay Lazada’s sales commission. Lazada instead placed the onus on me the customer to provide photographs of the missing items, which I did to show what was actually in the box. But Lazada found that this was not enough, and rejected my complaint in favour of the seller. How does one show something that was not there?!!! I was cheated, and Lazada helped the seller cheat!!!