Good luck getting a refund
Update: 9/29/25 Still working on a refund. They now offer 20% and say the lost money will be less than the cost to return the shoes to China. Up until now they wouldn't give that much info on where to return the shoes to. Really, my cousin has been asking for a return shipping address for months. If a company makes you pay for return shipping outside of the US they should inform you of that prior to purchasing that on the website. They have also billed her credit card twice for the same same order. Update: Emily, the person apparently NOT working on the refund has just stopped communicating. This whole thing has been going on almost a month. I'm still d-mailing them but, well, I'm changing my rating to 1 star, this is ridiculous. Original Review I gave it 2 stars because they did send a product, but returns, don't count on it. A family member found this site and ordered shoes. She got the shoes but they were the wrong size. She worked on getting a refund, I've tried to help her, they are holding onto that money with both hands, which is stupid, because she likes the shoes she just wanted to get a refund and buy them in a different size. We've been going through hoop after hoop to return the shoes. I know she had several interactions with them, I'm on the 3'rd e-mail. Finally they have offered 15% back, with no return, that's not what was asked for. So, it's anyone's guess if they will let her return the shoes or not. Apparently, their return address is top secrete and can't be given out to customers, or at least they won't give it to us.