Reverb does not stand by their guarantee
Impossible to get to talk to a human . I bought a guitar. Could not tune it . Revrb told me to take it to a Luthier. He noted the neck was cracked. Asked for a refund dud to a damaged product. Seller told me I would have to pay 5% restock fee and shipping.I sent it back in packing and box that it came in with Reverb's shipping label. Reverb said I should have noticed neck cracks in photo ( impossible due to wood grain. ) and closed case. Seller messaged me that they were witholding funds due to damaged strap button. This seems impossible because on my end as I never even had the guitar tuned and had not used a guitar strap Reverb AI is problematic in chat. When you get a person it is escalated to a team that has 3-5 days to respond. There is no human available to actually talk to. This has been going on for 2 weeks. I do not feel as though I was dealt with fairly or professionally.