Return procedure is horrible
The return experience is horrible. It has been two months after purchase, and I still haven't received the refund. The USPS status said that the product has been returned to delivered back to their warehouse. The customer service said that the warehouse didn't receive the item. Therefore, they always try to delay the return. Why not add the return feature online with a button? It is very inconvenient for customers to REQUEST a return through their email communication!!! I want to support Chinese business as an Asian people but what they are doing is ruining the reputation.