Don’t bank here
I trusted them them to do the bill pay service and pay my car payment to another bank. The check never arrived after almost 2 weeks. Which wasn’t necessarily the issue, the real issue arose when I called Fifth Thirds 1-800 number after being told by bank branch representatives that is what I needed to do. So I sat on hold 20 minutes, I spoke with a representative and explained the entire situation. He assured me that since it was the bank that promised to pay my bill that the fee would be waived. Well lo and behold the next day the fee had been taken out of my account. It was too late so the next business day I went into the bank and was told they couldn’t help and I had to once again call the 800 number. So I did, and was told in no uncertain terms that they didn’t waive fees and it couldn’t be disputed. I called the disputes anyway and the guy said he agreed it was wrong but nothing he could do, so he would transfer me to customer service and see if they could help. By this point I had been on the phone at least half an hour. When he transferred me, I was disconnected. If I didn’t have loans with this bank I would leave. What if this bank took fees that weren’t supposed to be charged?? And there policy is you can’t dispute fees?? They would get away with theft. And they have lied to me from one representative to another, as well as saying I could trust their bill pay system. I will be leaving this bank as soon as I am able.