No one follows up.
Hard to get a response out of anyone. Been over 4 weeks since i've been having issues and it doesn't seem to be getting any better. No matter who I talk to, they all say I will get back to you or I will have someone else get back with you tomorrow. They never reach back out to help us out with our issues. I am trying to keep my print shop operating on a daily basis but this is hard to do when no one will follow up with answers/ get back to us with some response. We own 4 Ricoh Ri 4000's and I don't always have the time to reach back out about an issue I was told was being worked on. Absolutely unacceptable.