Very disappointed
My order was placed 2 weeks in advance for a future delivery date. It was delivered 2 days after my daughter's birthday. I made several attempts to contact customer service with no response. The statement on their website "satisfaction guaranteed" is only lip service. Will not order from them again. To your response - you explained nothing to me, there was no response to my emails. Also I am not sure how there was "weather" in the middle of August.