Absolutely disgusted
Absolutely disgusted at how this company does not notify their customers about switching from Origin to EA app to play games from. All my games I've bought from them have disappeared from my game library. There is no contact details other than a stupid online bot chat with AI. I've raised to cases and both have been closed. Spent 45 minutes of my time in one case chat box trying to get my games back and the issue has still not been sorted when I am a loyal customer of over nearly 20 years. Having purchased every Sims 2 game ever made. Still having all the discs. Buying Sims 3 and multiple expansion packs. Only to now have NOTHING to play on EA app. The customer service for this company is diabolical. They don't even have one! Just AI chat bots. I asked multiple times for the complaints contact details and was sent back to the same website that I started at!! They don't even have numbers you can ring or an email address. What company doesn't have a complaints team! They steal your money and things you've bought and do not care about their loyal customers. WOULD NOT GIVE EA ANOTHER PENNY!! I might report to trading standards.