Purchase several tools over the past 6…
Purchase several tools over the past 6 mths. Last week a new telescopic tree pruner arrived by DHL. Unboxed it to find that the main body of the kit was broken. After having a really good look I realised It had obviously been damaged before and someone had tried to clean up the mess by removing the smashed polystyrene and taping it up. The item was scratched and as the damage was on the main part it couldn’t be used. I contacted RYOBI and spoke to customer services. I was sent an email which I returned straight away with photos and a covering letter. It is now Wednesday and I’ve heard nothing. I’ve called and surprisingly they found my email without even asking me a question. I’ve been told they will collect it tomorrow and replace it. They obviously didn’t read the email I sent as I’m in hospital tomorrow so not sure how they are collecting it. RYOBI is meant to be a new upcoming brand but they are happy to send out damaged repackaged items. I’m paying for brand new tools not broken second hand returns. Not sure what I’m going to do. Maybe cut my losses and not buy any further items.