Lensabl was the SINGLE WORST CONSUMER…
Lensabl was the SINGLE WORST CONSUMER EXPERIENCE I HAVE HAD IN MY LIFE!!! AVOID AT ALL COST!!!! Here’s what happened: I sent them brand-new Amazon Smart Frames to fit with prescription lenses. After not receiving the glasses/lenses and MULTIPLE unanswered emails, they finally admitted, they lost my original frames. Then after multiple subsequent emails, they FINALLY agreed to buy me another pair, fit them with lenses, and ship them to Spain (where I had since moved - that's how long this took). They mishandled the export paperwork, so Spanish customs seized the glasses. I spent MONTHS filling out forms in Spanish, paying almost $100 in taxes, and still never received them. For nine months, I chased both Lensabl and customs while Lensabl mostly ignored my emails. It was an absolute nightmare. In the end, they refunded me only for the lenses, not the frames. When the glasses were FINALLY sent back to Lensabl by Spanish customs and Lensabl re-shipped to my address, I discovered they even managed to order the wrong style frames. After all that time, money, and frustration, the replacement was USELESS. I am almost 70, and I can honestly say I have NEVER EVER dealt with a company this incompetent. They mishandled my property, failed in the most basic customer service, and wasted nearly a year of my life. Bottom line... DO NOT TRUST THIS COMPANY WITH YOUR EYEWEAR. Their incompetence is STAGGERING!