Drivelah used to be good at the start only
Drivelah used to be good. However, a recent case had made me totally disappointed with them refusing my claim when my car was damaged by a guest who used my car and during a rain storm my whole entire top cover was flew off and the guest only informed me a couple of days after his return. I had back to back trips so I needed time to trace who the actual guest was and submitted in April to the team. The Customer service was Julie and at first was very prompt to follow up with me, after a while went silent for the whole entire month in May, She came back in 18 June asking for more details, 1 July again asking me to submit the guest detail again. It was only until Sept when I tried to give a chaser, she got back to me my claim was not valid as I had exceeded the "24 hours" window to report a damage dispute. The team can always refer back to the before and after photos to verify the claim is authentic, undeniable proven, and all the guests had paid an per- trip insurance coverage. If drivelah is refusing the claim, what is the purpose of guests paying for coverage , full coverage and the tokio marine insurance coverage? If you do not want to honor the damage claim why kept replying me for the details of the guest for so many times ? the small damages I had not even reported so far as I am always busy. but this time this damage would cost about 1200 I had quoted from the agent and they simply just refused my claim. I feel like selling my car off and saved up all these hassle as it is not worth the risk in the long run.