I had wanted to support this home grown… BUT ....
I had wanted to support this home grown brand!! I made a purchase for a fridge on Lazada. Thereafter an agent called to make delivery arrangement. The first agreed delivery schedule was made between myself and call agent Helen on 24th Sept mid afternoon. My partner received a call from one of the call agent on Saturday, 27 Sept to make confirmation of the said delivery. My partner referred the matter to me and I contacted 60282215 and spoke to a call agent at 3.30 Saturday afternoon. I spoke to call agent Zel at length about my delivery and she told to me wait for a call from the delivery team. I waited for three hours and I made whatsapp enquiry again at 6.36pm the same day. Russell was the agent that took me enquiry and he finally told me that there will not be any delivery on the day. On Sunday morning at 10.30am, Russell called me to inform me that the delivery team had not made contact with him to relate on the delivery arrangements. Monday morning at around 10.30am, customer service agent Yuki called me to make alternative delivery arrangement. To my surprise and horror, she asked if I am available to receive the delivery today and time is “now”!!!???? May I ask, what kind of service is this?? While Prism+ are unable to make delivery over the many requested time/date, they expect the customer to be able to receive delivery at a moment’s notice????? There is completely no sense of urgency in handling this failure to deliver. I had expected the call from Yuki to inform me that the fridge will be delivered this evening at a time that I will be home from work. Instead, I am disappointed again when Yuki told me that all slots are taken up today. Makes me wonder if the delivery team is customer service oriented?? What a mess this Prism+ team!!